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SysAdmin Woes
Thesis

I work as a systems administrator, and part of my job involves answering questions about computers. I generally like my job, but sometimes it gets on my nerves. When people ask me what I find so irritating, this is what I tell them:

Imagine that you are a salesperson for a furniture store and you get a phone call that goes like this ...

Customer:
I'd like to buy a kitchen table.
You:
That's fine; we have many styles of kitchen tables, I'm sure you can find one you like.
Customer:
I need one that's 3 feet by 5 feet and has a butcher block top.
You:
Yes, we have a table like that. You can pick it up today.
Customer:
OK, how can I get it back to my house?
You:
Well, it comes disassembled, so you can just put it on a roof rack. We can loan you a roof rack if you don't have one.
Customer:
But how do get there?
You:
We're just off exit 25 of the Turnpike. Where are you coming from?
Customer:
Wait, wait, you're going way too fast for me. I have a Toyota Celica in my driveway, and the keys are in my hand. What do I do next?

And, whatever you say at this point, the response is always the same:

Customer:
But all I want is a kitchen table! Why does it have to be so *COMPLICATED*!
Courtesy of:
Charles H. Buchholtz
Department of Electrical Engineering
University of Pennsylvania

jde@acm.org Last modified 312 weeks 6 days 4 hours 3 minutes ago.