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I work as a systems administrator, and part of my job involves
answering questions about computers. I generally like my job, but
sometimes it gets on my nerves. When people ask me what I find so
irritating, this is what I tell them:
Imagine that you are a salesperson for a furniture store and you
get a phone call that goes like this ...
- Customer:
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I'd like to buy a kitchen table.
- You:
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That's fine; we have many styles of kitchen tables, I'm
sure you can find one you like.
- Customer:
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I need one that's 3 feet by 5 feet and has a butcher block top.
- You:
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Yes, we have a table like that. You can pick it up today.
- Customer:
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OK, how can I get it back to my house?
- You:
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Well, it comes disassembled, so you can just put it on a roof rack.
We can loan you a roof rack if you don't have one.
- Customer:
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But how do get there?
- You:
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We're just off exit 25 of the Turnpike. Where are you coming from?
- Customer:
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Wait, wait, you're going way too fast for me. I have a Toyota
Celica in my driveway, and the keys are in my hand. What do I do
next?
And, whatever you say at this point, the response is always the same:
- Customer:
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But all I want is a kitchen table! Why does it have to be so *COMPLICATED*!
Courtesy of:
Charles H. Buchholtz
Department of Electrical Engineering
University of Pennsylvania
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